Commonly referred to as ‘hosting’ by clients, Port@l has brought together the industry’s very best facets to deliver world-class contact centres.

Our unique occupational contract solution is based on the premise that in-house centres out perform outsourced operations and hosting means clients own the operation without having to own or manage all the other elements.

The solution has brought together the attractive elements traditionally associated with outsourcing (such as speed to market, flexibility/scalability, risk mitigation and avoidance of capital expenditure), with the strength of in-house operations to form an optimal model.

The complete financial and operational responsibility for the physical infrastructure is under this control, whether it’s the IT managed service, the technology or the facilities management.

We secure and fund the property, take care of the customer’s workstation environment and this is backed up with round the clock and inhouse technical support, expertise and consultancy.

The success of our United Kingdom operations and the exemplary record in the provision of services has seen us expand to offer hard and soft facility management services outside of the core contact centre market.

In keeping with the development arm of the Group, it provides corporate occupiers with an alternative to traditional lease agreements by removing occupational risks, thus allowing customers to focus on what they do best.